Customer Support Executive | International Non Voice Process
- IntouchCX
- 0 - 5 years
- Bengaluru
- 1 month ago
- Email to a friend
- Report this job
Job Description
Greetings from Intouch CX !!
Hiring for Customer Support International Non-Voice.
Point of Contact : HR Daphnie 7406215***
ad**************a@gm**l.com
Overview of the position :
We are seeking a skilled and customer-focused Chat Agent to provide
real-time assistance to customers via live chat. The ideal candidate will
deliver exceptional service, resolve queries efficiently, and represent the
brand in a friendly and professional manner.
The role of Customer Support Associate (CSA), will be responsible for :
Respond promptly and professionally to customer inquiries via chat & email.
chat while identifying opportunities for process improvement.
Resolve product or service problems by clarifying the customers
issue and identifying the cause.
Escalate unresolved issues to the appropriate internal teams.
Essential Functions :
Committed to providing outstanding customer service at every touchpoint.
Demonstrates strong self-management skills and consistently meets responsibilities.
Identify trends and take an active role in delivering suggestions for process & product improvements
IntouchCX | intouchcx.com Digital (Chat/Email)
Language English
Hours of Operation 24/7
Excellent written communication and typing skill :
Proficiency in English
High attention to detail and accuracy.
Strong problem-solving and conflict resolution skills.
Ability to multitask and manage multiple chat windows simultaneously.
Must successfully pass a background check
High school diploma or equivalent required
Post secondary degree is a plus
1+ years of experience in Customer Service Chat or related field
Perks & Benefits
2 way free cab & Food
Candidates can share CV on below Email or what's app number
ad**************a@gm**l.com
HR Daphnie 7406215***
Walk-in Details Venue :
HR Reference : Daphnie
Monday - Friday : 10:00am - 3:00pm
https://share.google/sHerNJhScZ9gID6DS
IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: BPO International Non Voice Chat Support International Chat Process Customer Support Blended Process Email Support Customer Service Non Voice Process Non Voice Bpo Non Voice Email Process Chat Process Communication Skills Chat International Process Web Chat
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in