Qualification Specialist
- Leading Client
- 3 - 4 years
- Hyderabad
- 1 month ago
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Job Description
- Qualification Specialist needed in an International School in Hyderabad.
- Immediate Joining. Location is Bachupally .
Job Purpose
- The Qualifications Specialist is the first point of contact for prospective parents.
- The role is responsible for managing inquiries, qualifying leads, conducting follow ups, and supporting conversions from inquiry to enrolment.
- The position also assists Admissions Officers during peak periods and supports school tours, parent guidance, and onboarding of new families.
Key Responsibilities
- Manage all inquiries received through phone, email, walk ins, and digital channels, and ensure accurate logging in LeadSquared .
- Understand family requirements and guide them through the admissions process.
- Perform regular follow ups to convert leads into applications and enrollments.
- Coordinate with Admissions Officers and Marketing to maintain consistent communication and conversion plans.
- Track lead performance and share weekly and monthly reports with the Admissions Manager.
- Support walk in visitors during busy periods and assist with school tours.
- Handle application processing, document checks, and coordination for assessments or interviews.
- Assist in onboarding of new families and ensure a smooth transition into the school.
- Maintain strong collaboration with academic and operations teams for seamless admissions flow.
- Ensure confidentiality of all parent and student information.
Key Performance Indicators
- Timely response to inquiries within expected timelines.
- Accurate and complete data entry in LeadSquared .
- Lead to visit and visit to application conversion rates meeting targets.
- Quality of parent interactions and feedback.
- Timely submission of reports without data errors.
- Smooth onboarding without process lapses.
Qualifications
- Bachelors degree or equivalent experience in a relevant field.
- Personal Attributes
- Team oriented, responsible, and professional.
- Strong communication and relationship building skills.
- Ability to stay calm under pressure.
- Willingness to learn and improve.
- Ability to take ownership and maintain high standards of work.
- Only local candidates needed.
- Only shortlisted candidates will be contacted.
- Background verification will be conducted for the candidate who gets selected.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Leading ClientLocation(s): Hyderabad
Keyskills: Admissions Enrollment Specialist Communication Skills Qualifications Specialist Admissions Specialist Admissions Process Admissions Coordinator
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