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Global Product Customer Support Professional [US Shift] @ Sapiens

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 Global Product Customer Support Professional [US Shift]

Job Description

Main duties include:

  • Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
  • Supporting customers from a wide range of countries.
  • Providing product and installation consultancy, remotely or onsite.
  • Willingness to work beyond working hours when required.

Requirements:

  • Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
  • Excellent written and verbal English skills
  • 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
  • Ability to work under pressure and provide solutions within the application itself and in the technical environment
  • High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages:

  • SQL knowledge
  • Experience working with financial banking systems
  • Web Servers knowledge
  • Please note: All work is conducted in English.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Sapiens
Location(s): Bengaluru

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Keyskills:   application system personal skills dbms sql customer support screening training and development hrsd training financial services pension administration job description sourcing talent acquisition employee engagement recruitment general insurance

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Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the prope...