Technical Support Engineer || Immediate joiner preferred
- R Systems
- 2 - 4 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Title - Technical Support Engineer (WFO)
Job Description :-
We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction.
- 2+ years technical or technical support experience, or equivalent
- Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
- Confidence and strong interest in problem solving
- Strong customer presence with a passion for solving complex technical problems
- A firm grasp of and experience using & supporting others use of cloud applications
- Desire and aptitude to quickly ramp up on new technologies, languages, and frameworks
- Conceptual understanding of a RESTful service
- Willingness to engage on complex matters
- Comfortable working in ambiguous situations with little to no direction
- Flexibility in your working hours as this position will require work outside of standard business hours
- Excellent written, verbal, and interpersonal communication skills
- Ability to work independently or collaboratively in a fast-paced and dynamic environment
- Working knowledge of assigned feature strongly preferred Content Experience Pod Specific
- General understanding with RESTful APIs and ability to understand, evaluate and discuss technical integration scenarios and architectural concepts
- General understanding with HTML, CSS, and one or more programming languages (Javascript, Python, Ruby, Java, C#, etc .)
Requirement :-
Experience with US project: Min 2 to 4years
Excellent communication skills
Open for Night Shifts
Interview Mode :- Virtual
Perks :-
1. Both side Cab
2. PF Deduction
3. Gratuity
4. Mediclaim
Interested candidates can share resume on bh***********a@rs*****s.com or you can contact on 8595575***
Regards,
Bhawana
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: R SystemsLocation(s): Noida, Gurugram
Keyskills: SAAS Technical Support Software Troubleshooting Senior Technical Support Product Support Saas Applications API Hardware Support Software Support
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