Senior Customer Support Executive
- Tech Mahindra
- 11 Positions
- Mumbai
- 2 months ago
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Job Description
- Provide exceptional customer service by responding to inquiries via phone, email, and chat.
- Resolve customer issues in a timely and efficient manner while maintaining a positive attitude.
- Document customer interactions and feedback accurately in the CRM system.
- Work collaboratively with team members to improve customer service processes and share best practices.
- Assist in training and mentoring junior customer service representatives.
- Analyze customer feedback and identify trends to suggest improvements in services or products.
- 1-6 years of experience in customer service or a related field.
- Strong verbal and written communication skills in English.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to handle difficult situations and manage customer expectations effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changes quickly.
- Excellent interpersonal skills and a team-oriented mindset.
Description
We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and a passion for delivering outstanding service to our customers.
Responsibilities
Skills and Qualifications
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Senior Customer Support ExecutiveContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: communication skills action learning computer skills leadership skills 360 feedback
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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