Process and Comm Training Analyst @ NTT DATA, Inc.

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Process and Comm Training Analyst

NTT DATA, Inc.
2 - 4 years
Chennai
4 months ago
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Job Description

Overview

Facilitates multi-week new hire training for Contact Center Associates (Academies) - email & chat
Performs analysis to understand client transactions in order to create process improvements.
Reviews and standardizes content as well as tailors material for specific situation.
Creates content for high-end (difficult/complex) topics.
Conducts/facilitates training on high-end (difficult/complex) topics.
Acts as consultant for respective service lines.
Leads development, design, delivery, evaluation, and management of training programs for the respective service line.
Participate in project transitions such as product launches.
Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line.
May mentor a group of junior trainers.

You can share cv si**************y@nt****a.com or Whatsapp @ 9498364***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Healthcare & Life Sciences
Role Category: Healthcare & Life Sciences - Other
Role: Healthcare & Life Sciences - Other
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Chennai

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Keyskills: training trainer E-learning project management Process Training process analysis business analysis vlookup Instructional Design LMS Training And Development Learning And Development Healthcare Learning Management RCM finance

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NTT DATA, Inc.

Company DetailsNTT DATA, Inc.

Process and Comm Training Analyst @ NTT DATA, Inc.

Home > Healthcare & Life Sciences - Other