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Planning and Scheduling Advisor @ NTT DATA, Inc.

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 Planning and Scheduling Advisor

Job Description

Role & responsibilities


  • Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts.
  • Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel.
  • Forecasting volumes calls/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50000 calls per month.
  • Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.)
  • Producing dashboards and presentations for senior leadership covering received volume, team performance, schedule adherence, handle times, and additional KPIs
  • Performing real time monitoring of the call representatives on call status and assisting reps with questions.
  • Assisting management with floorplan creation as well as determining desk moves on a regular basis.

Preferred candidate profile


  • 10+ years of experience in inventory management for back office and call center process.
  • Should have experience in forecasting and planning for health care process.
  • Strong experience in effective resource planning, Good knowledge of work force management tools. An in-depth understanding of manual forecasting methods and formulas.
  • Strong communication, collaboration and influencing skills to work with clients and senior leadership.
  • Previous examples of where you have managed projects end to end. The ability explain complex information in an easy to understand manner and generate buy-in from key stakeholders to further your department.
  • 3+ years of experience in a scheduling and forecasting role where you utilized workforce management principles, tools and reports to identify call center drivers and translate them into capacity/planning forecasts.
  • 3+ years in a role that required analytical skills including a thorough understanding of how to interpret business needs and translate them into scorecard/dashboards
  • 3+ years of experience using MS Excel that includes updating and creating spreadsheets, formulas, tables, formatting, advanced charting, graphics and pivot tables. 

Share your profiles @ si**************y@nt****a.com

Whatsapp @ 9498364***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Chennai

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Keyskills:   Resource Planning Workforce Management Capacity Planning Forecasting Inventory Management Inventory Planning Demand Planning

 Fraud Alert to job seekers!

₹ 9-15 Lacs P.A

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NTT DATA, Inc.

Company DetailsNTT DATA, Inc.