OPD Billing Executive Required @ Fortis Hiranandani Hospital
- Fortis
- 1 - 2 years
- Mumbai
- 2 months ago
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Job Description
- Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
- Registration: Complete the registration process in a timely and accurate manner
- Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.
- MIS: Maintain and generate process related data as and when required by the HOD
- Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
- TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/corporates about status of payment. Update patients and doctors about status of authorization
- Provide patients with information regarding advised investigations and procedures
- Assist and direct patients that have come in for health check up
- Manage and record time spent by patient as mentioned in the standard operating procedure
- Co-ordinate for timely delivery of the report at the designated counter
- Maintain service standards as specified in the standard operating procedure
- Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
- Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports
- Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
- Proactively distribute feedback forms and seek suggestions from patients/attendants
- Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
- Effectively utilize all communication systems
- Adhere and contribute to cordial inter and intra team relations
- Complete any other ad-hoc task assigned by the concerned superior
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Front Office & Guest Services - OtherEmployement Type: Full timeContact Details:
Company: FortisLocation(s): Mumbai+ View Contact
Keyskills: Patient Care OPD Front Desk Front Office OPD Billing Patient Relations
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