Ecommerce Executive - Day/Night Shifts - US Process
- Zealous Ecom Solutions
- 1 - 5 years
- Nagpur
- 2 months ago
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Job Description
E-Commerce Executive - Day Shifts/Night Shifts (Freshers with Good Communication Skills can apply)
Process - Performancemods
Qualification: Any Graduate/MBA
Job Title: E-commerce Executive
Company: PerformanceMods
Link: http://www.performancemods.com/
Location: Nagpur Maharashtra
Job Type: Full-time
Reports to: Director/Operations Manager
Position Overview:
The E-Commerce Executive is a crucial role responsible for overseeing and managing the company's online sales and presence. They coordinate with various departments, vendors, and marketplaces to ensure smooth operations, accurate product representation, and excellent customer service. Their tasks range from handling order processing, inventory management, customer interactions, and sales data analysis. The role demands a balance of analytical acumen, operational prowess, and excellent communication skills.
Key Responsibilities:
Order Management and Processing:
- Manage order processing on major marketplace channels: Amazon, Ebay, Walmart, Newegg, Shopify, etc.
- Create and manage shipping labels.
- Handle and manage seller accounts, engage with Sales Rep
- Deal with customer returns, complaints, and escalations.
Sales Data Analysis:
- Maintain, analyze, and report weekly/monthly/quarterly/yearly sales data.
- Gain insights on product performance and identify potential sales improvement areas.
Dispute Management:
File claims with marketplaces for disputed orders and returns.
Operational Excellence:
- Handle daily task volumes and meet SLAs as per quality standards.
- Update trackers to reflect daily work.
- Flag potential SLA or quality defaults to manager or lead in a timely manner.
Vendor and Buyer Coordination:
Interact and coordinate with vendors and buyers to ensure accurate representation of products on the Amazon catalog, including price, product details, and other relevant information.
Inventory Management:
Create shipments, handle removals, forecast sales, and prepare production orders.
Customer Interaction:
- Handle customer queries and complaints both over call and email.
- Evaluate account performance standards, raise disputes and cases related to reimbursements, and maintain shipping performance standards.
Shift Flexibility:
- Ability to work overtime based on business and order volume requirements.
- Flexible with working shifts and willingness to work outside the "standard" workday.
Required Candidate Profile:
- Excellent communication skills. Fluent spoken and written English is essential. Candidates with presentation skills are preferred.
- Basic graduate degree with training or experience in Advanced MS Excel and G-suite.
- Prior experience in Customer Service, Accounts, or E-Commerce roles is a plus.
- Strong project and time management skills.
- Ability to manage customer support emails and calls efficiently.
- Self-driven, highly motivated, and an immediate joiner.
- Freshers with strong communication skills are welcome.
What We Offer:
1. Competitive salary with performance-based bonuses.
2. An instrumental role in shaping Performancemods's growth trajectory.
3. Comprehensive benefits package.
4. Continuous professional development in a dynamic, fast-paced environment.
How to apply?
To apply for this exciting opportunity, please send your resume and a cover letter detailing your relevant experience to so**l@pe************s.com ASAP. We look forward to hearing from you.
About Us:
Performance Mods is an aftermarket, automotive, e-commerce company, that specializes in selling high performance automotive parts for car enthusiasts since 2019. We pride ourself in our unique set of inventory for performance parts, extremely fast shipping and exceptional customer service. We are currently selling products in the United States though our website and marketplace such as Amazon and Walmart. The company is in the process of expanding into other countries and other marketplaces. We have successfully managed to achieve online sales of $10M+ annually through our excellent customer service and satisfaction, competitive pricing, integrated API for pricing and stock management, Superfast shipping with Next day, Second day delivery service all around US.
What Sets Us Apart
1. Exceptional Inventory: Our curated collection of performance parts is unparalleled in its uniqueness and quality. Whether youre seeking an upgrade or hunting for a specific part, were here to fuel your drive.
2. Superfast Shipping: We understand the anticipation behind every purchase. That's why we promise Next day and Second day delivery services throughout the US, ensuring your ride never has to wait long.
3. Unmatched Customer Service: At Performance Mods, our customers aren't just transaction numbers; they're part of our community. Our team is devoted to ensuring an impeccable shopping experience every single time.
4. Real-time Integration: Our state-of-the-art API keeps our pricing and stock management up-to-date, so what you see is always what you get.
5. Strong Market Presence: While our website is a hub for enthusiasts, our product range also shines on popular marketplaces like Amazon, Ebay, Walmart and Newegg.
6. PerformanceMods Money-Back Guarantee Program: Your satisfaction is our top priority. That's why we're proud to offer a 30-day money-back guarantee on all purchases. If you're not completely satisfied, our hassle-free return process ensures you can confidently shop with us. For more details on the program click on the below link
https://performanceguaranteedparts.com/pages/performancemods-money-back-guarantee-program
Our Milestones
Our dedication to the automotive community has propelled us to impressive heights. We're proud to announce an annual online turnover of over $10M+, a testament to our commitment, quality, and the trust our customers bestow upon us.
Eyes on the Horizon
Our journey doesn't end here. Performance Mods is gearing up to drive into international territories and expand our presence in online marketplaces. The road ahead is exciting, and we invite you to join us on this thrilling ride!
Office address: Office No. F.1, 1st Floor, Sri Ganesh Enclave, Behind Hotel Dwarkamai, Agyaramdevi Mandir Road, Near ST Stand Square, Ganeshpeth, Nagpur 440018.
Contact for queries: +917124052228
Google location: https://maps.app.goo.gl/4k5iiTgHnMszH9fh8
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office - OtherEmployement Type: FreshersContact Details:
Company: Zealous Ecom SolutionsLocation(s): Nagpur
Keyskills: dropshipping AI tools excel Communication Skills Customer Support customer service Strong Interpersonal Skills Formulas Advanced Excel Leadership Skills Pivot Table ChatGPT VLOOKUP
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