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Voice Process Executive @ Tech Mahindra

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 Voice Process Executive

Job Description

Job Title

Voice Process Executive (Domestic Process)


Job Type: Full-time

Working Days: 5 Days Working

Shifts: Rotational Shifts (Day & Night as per business requirement)

Week Off: 2 Rotational Week Offs

Transportation: No Cab Facility

Location: https://g.co/kgs/ZFvcywo

Process Type: Domestic Voice Process


Roles & Responsibilities:


Handle inbound and outbound customer calls professionally.

Resolve customer queries with accurate information and a positive attitude.

Maintain call quality, documentation, and meet daily/weekly targets.

Ensure customer satisfaction through effective communication and follow-ups.


Eligibility Criteria:


Qualification: 10+2 / Graduate (Any Stream).

Excellent verbal communication skills in English, Hindi, or regional languages.

Freshers and experienced candidates can apply.

Comfortable with rotational shifts.

Age Limit: Candidates below 30 years (not equal to or above 30).


Salary Package: 2.0 LPA 2.7 LPA (based on experience and performance)

Perks & Benefits:

Career Growth Opportunities.

Contact person: Garima


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Keyskills:   Communication Skills Pressure Handling Team Skills Idea Generation Convincing Power Presentable Voice Process Verbal Communication Strong Communication Skills Public Speaking

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...