AxisPhone:Customer Service Specialist - Non Voice @ Axis Bank

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and defines actions basis severity of incidents The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time,

Delivering service with requisite courtesy and accuracy,

Demonstrating complete onus to customers queries / problems,

Adhering to product and process requirements with nil errors,

Escalating customer issues to the right internal stakeholders,

Ensuring process efficiency and effectiveness,

Complying to service and sales guidelines

Achieving quality targets and other key performance indicators,

Cross-selling / upselling products like loans, mortgages, priority / elite accounts, etc

Graduate or Post graduate from a recognized institution

2- 5 years of relevant experience