Assistant Operation Manager-International @ Teleperformance

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Assistant Operation Manager-International

Teleperformance
6 - 11 years
Hyderabad
3 months ago
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Job Description

Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to increase customer satisfaction and reduce costs.
Collaborate with cross-functional teams to achieve business objectives.
Analyze operational data to identify trends and areas for improvement.
Implement and maintain quality control measures to ensure high standards.
Lead and motivate a team of operations professionals to achieve their goals.

Job Requirements

Proven experience in operations management with a minimum of 6 years of experience.
Strong knowledge of CRM/IT enabled services/BPO industry practices and trends.
Excellent leadership and communication skills.
Ability to analyze complex data and make informed decisions.
Strong problem-solving and decision-making skills.
Experience with process improvement initiatives and quality control measures.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Hyderabad

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Keyskills: operations management operations quality control customer satisfaction process improvement communication skills

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Teleperformance

https://www.teleperformance.com

Assistant Operation Manager-International @ Teleperformance

Home > Operations