Cst Operations - Executive - Paytm Travel Cst (flights)
- Paytm
- 1 - 3 years
- Noida, Gurugram
- 2 months ago
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Job Description
About the team:
This Team is involved in revenue management, vendor management, and strategies to get new business and make travel a profitable entity
About the role:
Deliver an extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users.
Key Responsibilities
1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.
2) Experience in the travel industry as a travel consultant or a similar position (especially on Refunds along with Re-issuance)
Mandatory knowledge of Galileo and Amadeus and should be able to perform Ticketing, refund & reissue on it.
3) Understanding and expertise in domestic and international travel requirements (LCC airlines)
4) Able to understand customer queries and advise them of suitable resolution
5) Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics
6) Coach, develop, and mentor Junior resources and colleagues in the team when needed
Additional Accountabilities
1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines.
2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalations
Superpowers/ Skills that will help you succeed in this role:
1) Excellent communication skills.
2) Knowledge of GDS (Galileo and Amadeus) detailed understanding of fare rules for flights and refunds (to avoid ADMs)
3) 1-3 Years of experience in Travel Agency/Industry
4) Result/Target driven, attentive, adaptable, and motivated to learn
5) Proficiency in technology to research options and complete process requirements
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Onboarding - Voice / BlendedEmployement Type: Full timeContact Details:
Company: PaytmLocation(s): Noida, Gurugram+ View Contact
Keyskills: operations vendor management ticketing customer satisfaction travel consultant revenue management
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