Hiring For International voice process
- IntouchCX
- 0 - 5 years
- Hyderabad
- 2 months ago
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Job Description
contact - Hr shahistha Naaz - 9154225***
mention Shahistha Naaz on your resume as reference
Role & responsibilities
We are seeking enthusiastic and customer-oriented professionals to join our International Voice Support Team. The ideal candidate will possess excellent communication skills (C1 level or equivalent), be comfortable working in night shifts, and demonstrate a passion for delivering outstanding customer service to clients across global markets.
Key Responsibilities:
- Handle inbound and outbound customer calls from international clients.
- Provide prompt and accurate responses to customer queries and concerns.
- Troubleshoot issues related to products, services, or orders.
- Maintain a high level of professionalism, empathy, and customer satisfaction.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to resolve complex customer cases.
- Meet or exceed defined performance metrics such as response time, quality, and customer satisfaction.
Required Skills & Qualifications:
- Excellent English communication skills minimum C1 proficiency (both verbal and written).
- Ability to work night shifts (US/UK time zone).
- Strong problem-solving skills and customer-centric mindset.
- Ability to work in a fast-paced, target-driven environment.
- Immediate joiners preferred.
Benefits:
- Attractive salary package with performance-based incentives.
- Opportunity to work with global clients and enhance international exposure.
- Continuous training and career growth opportunities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Voice Process International BPO International Voice Process BPO Voice Support
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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