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Team Leader Outbound Sales @ Headstart Manpower

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 Team Leader Outbound Sales

Job Description

    PRIORITY HIRING | Team Leader Outbound Sales @ BPO - Nagpur - tlosBPOrahul25

    Designation: Team Leader

    Experience: 4 years + (Min 1+ years of experience as a TL )

    Salary: 25K- 45K per month

    Joining Date: Immediate joining preferred

     

    Interested / know someone relevant for the role - call RAHUL @ hidden_mobile

     

    Roles & Responsibilities

    • Responsible for maintaining discipline and absenteeism of the team on the floor.
    • Responsible for staff retention within the team.
    • Coordination between Managers and Team Members.
    • Ensure prompt and accurate service and achievement of targets.
    • Responsible for Team Building & Implementation of Processes
    • Team handling and Mentoring.
    • Performance feedback session to be provided to agents.
    • Analyze various reports including process dashboards & team performance reports.
    • Should have working knowledge of AHT and WFM.
    • Primary focus on achieving SLA.
    • Should have experience in managing a sales or presales campaign in a call center.
    • Should have excel knowledge, be able to work with reports, and understand the call center metrics like l2c, l2a, conversion percentages.
    • Motivating associates through effective management, career development & implementation of reporting mechanisms.
    • Timely Submission of Operations Review
    • Preparing roster and manage shrinkage
    • Conduct audits & share feedback with team members
    • Monitor team performance and report on metrics
    • Good analytical skills, expertise in MS Excel

     

    NOTE: Headstart does not charge candidates for job placement. This is a FREE SERVICE for jobseekers.

     

    Limited Vacancies. Apply NOW!

     

    CALL RAHUL @ hidden_mobile

     

    Regards,

    HEADSTART MANPOWER CONSULTANTS

    Redefining Human Resources for the Changing World !!!

    #Perfect #Professional #Preferred #Since1999

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Team Leader Outbound Sales

Contact Details:

Company: Headstart Manpower
Location(s): Nagpur

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Keyskills:   outbound sales wfm sla aht outbound process bpo team leader

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Headstart Manpower

Headstartindia.in is an exciting young company to work with because of its expertise, experience and a dynamic work culture. The culture across the group is based on 5 rock solid pillars viz. Customer Orientation, Integrity, Innovation, Prompt Action and Fulfillment.  HeadStart is well netwo...