Area Manager - Last Mile Operations
- Flipkart
- 10 - 15 years
- Hyderabad
- 1 month ago
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Job Description
Intrested can share profiles to : Sa**************c@fl*****t.com
You are responsible for:
- Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
- Achieving Cost per Shipment. Maintain the cost of operations as per budget.
- Achieve Zero lost shipment, shrinkage within hub and enroute.
- Proper planning and coordination with the support team for recovery if any.
- Achieve productivity of Van/Bike as per budget.
- 100% Compliance of KPI.
- Continuous Process Improvement and Adherence of Quality Standards at all times.
- Ensuring Customers are delighted at all times.
- Ensuring stock accuracy is maintained at all Hub assigned to him.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Ensuring Area Deliverable are met duly reported.
- Filling Gaps in employee headcount within turnaround time.
- Hub Performance reporting.
- Ensure Profitable operations.
- Ensure commercial and statutory compliances are met along with the support of teams.
- Team Management, Training and Development of Hub teams.
- Achieving Maximum Productivity of manpower.
- Managing environmental bodies and statutory compliances.
- Ensure Succession Planning at Hubs and implement a special retention plan for HIPO talent.
- Continuously improve in reducing Error rate in Operations Management.
- Maintain high quality hygiene and safety for Facility & People.
- Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition rate.
- Ensure availability of adequate and trained manpower as per plan.
- Conduct Monthly Review Meeting (MRM) along with Hub In-charge and Support team.
- Ensure that lost shipment cases are evaluated and escalated to the Area Manager by the Hub In-Charge immediately.
- Evaluate if the lost shipment cases qualify as insurance claims and that such claims are processed in coordination with the Zonal Business Finance team.
- Achieving capacity utilization as per budget.
- Correct inappropriate behavior of employees in the assigned Hub as per the Disciplinary Process.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: SCM & Logistics - OtherEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Hyderabad+ View Contact
Keyskills: Team Handling Cost Optimization Process Management Operations Management Operations Planning
Fraud Alert to job seekers!
₹ 14-19 Lacs P.A
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