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Call Centre Associate @ Manipal Hospitals

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 Call Centre Associate

Job Description

Attend all calls courteously

Call logging and effective communication on call to respective departments

Define call priority as per SOP/department protocol and follow up accordingly

Ensure closure as per SOP/Department protocol

Data entry and maintenance of updated 'follow up' tracker

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Manipal Hospitals
Location(s): Pune

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Keyskills:   Call Center Operations Inbound Calls Calls

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Manipal Hospitals

As a pioneer in healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 33 hospitals across 17 cities with 9,500 beds, and a talented pool of over 5,000 doctors and an...