Attend all calls courteously
Call logging and effective communication on call to respective departments
Define call priority as per SOP/department protocol and follow up accordingly
Ensure closure as per SOP/Department protocol
Data entry and maintenance of updated 'follow up' tracker

Keyskills: Call Center Operations Inbound Calls Calls
As a pioneer in healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 33 hospitals across 17 cities with 9,500 beds, and a talented pool of over 5,000 doctors and an...