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Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia @ IBM

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 Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia

Job Description


  • Own and evolve the product vision and roadmap for Salesforce CRM and Certinia systems.
  • Translate business needs into clear, actionable user stories and requirements.
  • Prioritize backlog items based on business value, technical feasibility, and stakeholder input.
  • Collaborate with engineering, design, and business teams to deliver high-quality solutions on time.
  • Lead sprint planning, reviews, and retrospectives in partnership with Scrum Masters and development teams.
  • Monitor product performance and adoption, using data to inform enhancements and optimizations.
  • Serve as the voice of the user, advocating for intuitive experiences and scalable processes.
  • Ensure compliance with data governance, security, and regulatory requirements.
    • Required education
    Bachelor's Degree Preferred education
    Bachelor's Degree Required technical and professional expertise
  • 5+ years of proven experience as a Product Owner or Product Manager in enterprise CRM environments.
  • Deep understanding of Salesforce Sales Cloud, Service Cloud, and Certinia (FinancialForce) modules.
  • Strong grasp of agile methodologies and product lifecycle management.
  • Excellent communication, stakeholder management, and decision-making skills.
  • Ability to balance strategic thinking with tactical execution.
  • Experience with data integration, reporting, and automation within CRM ecosystems.
    • Preferred technical and professional experience
  • Salesforce certifications (e.g., Administrator, Advanced Admin, Platform App Builder) are a plus.
  • Familiarity with CRM, software & services offerings, delivery, financial operations, billing, and revenue recognition processes is highly desirable.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Product Management
    Role Category: Product Management - Technology
    Role: Technical Product Manager
    Employement Type: Full time

    Contact Details:

    Company: IBM
    Location(s): Bengaluru

    + View Contact

    Keyskills:   sales revenue recognition sprint product manager service cloud salesforce salesforce sales cloud cloud automation strategic thinking operations financial operations compliance data governance scrum agile data integration crm

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