Service now GRC/IRM Developer
- HCLTech
- 7 - 12 years
- Hyderabad
- 2 months ago
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Job Description
L3 ServiceNow Administrator Vulnerability Response (VR) & Integrated Risk Management (IRM):
Responsibilities
- Provide L3 support for ServiceNow IRM and Vulnerability Response modules, including troubleshooting, root cause analysis, and permanent fixes.
- Perform maintenance of existing configurations (workflows, forms, business rules, notifications, integrations).
- Ensure module stability and performance by monitoring jobs, scheduled imports, and data accuracy.
- Maintain and update access controls (ACLs), user roles, and group permissions in IRM/VR.
- Support continuous patching and upgrades by validating functionality post-upgrade.
- Work with security and compliance teams to ensure VR & IRM configurations align with organizational policies.
- Conduct periodic health checks for module data (e.g., vulnerability scan imports, risk assessments, policy exceptions).
- Collaborate with platform architects and developers for complex fixes or new feature requests.
- Prepare and maintain support documentation (KB articles, runbooks, troubleshooting guides).
Required Skills & Experience
- 8-10 years of ServiceNow administration experience, with at least 3+ years hands-on in IRM and VR modules.
- Strong knowledge of ServiceNow platform administration tables, update sets, data policies, ACLs, notifications, service catalog, reports.
- Experience in handling L3 production support (incident, problem, change processes).
- Familiarity with IRM components: Risk Management, Policy & Compliance, Audit Management, Authority Documents, Indicators.
- Familiarity with Vulnerability Response components: Vulnerability Groups, Vulnerability Items, integrations with scanners (Qualys, Tenable, Rapid7, etc.).
- Ability to analyze logs, scheduled jobs, and integration issues for troubleshooting.
- Proficiency in JavaScript (Glide API) for debugging and small fixes.
- Knowledge of ServiceNow upgrade process and ability to validate customizations.
- Strong communication and stakeholder management skills.
- Mandatory ServiceNow CSA certification.
- Preferred with CIS (IRM/VR) certifications.
- Exposure to other modules (SecOps, ITSM, GRC).
- Experience in integration troubleshooting (MID Server, API, REST/SOAP).
- Knowledge of compliance frameworks (ISO, NIST, HIPAA, SOX) and vulnerability management lifecycle.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Hyderabad+ View Contact
Keyskills: VRM Secops Servicenow GRC Ilm
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₹ 15-30 Lacs P.A
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