Assitance Manager
- Avs Manpower
- 2 Positions
- Mumbai
- 2 months ago
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Job Description
Current Designation: Sr Executive Fire General Insurance
Department/Group: General Insurance
Location: Mumbai Kandivali Position Type: Full-Time
Reporting Relationship
Reports to: Operations Manager Positions Supervised Runner Boys
Internal Relation: Customer Service, Sales External Relation: Insurance Companies,
Customers
Required Skills
Behavioral Functional
1. Customer Driven Should be
concerned that the customer does not
miss the deadline and effectively guide
themwith the rightsolutions
2. Effective Communicator - As much as
you might prefer email and text
messaging, insurance business still gets
done over the phone.
3. Time Management - A renewal is late
if all renewal requirements are not
met on or before the expiration date
of the license.
4. Proactive Time being the biggest
essence, the executive must be
proactive and cant effort to
procrastinate
1. Calendar Management and Alertness -
Insurance professionals who handle
renewal should be alert with the calendar
management and alert the customers well
in advance.
2. Subject matter expert Knowledge of
fire products
3. Organizational Skills - Because insurance
professionals handle customer files and
records, they must have efficient
organizational skills.
4. Computer Skills - Insuranceprofessionals
must be comfortable working with
computers and making math calculations
Job Description
Role and Responsibilities:
1. Renewing current policies and assisting with claims.
2. Provide proactive support to clients in the renewal process consistently, timely, andaccurately.
3. Track contracts that are soon to expire and contact customers for renewals. The customers
need to be contacted both in writing and by call 2 months in advance and reminders to be given
periodically.
4. When sending reminders, detailed fresh Quotes for renewal with complete information must be
emailed to the client.
5. Gracefully accept discontinuation and record the feedback.
6. Analyze customer feedback and develop new techniques to ensure customerretention.
7. Respond to customer queries and address service complaints in a timelymanner.
8. Provide excellent customer service and ensure customersatisfaction.
9. Build positive working relationships with customers for repeat businesses.
10. When advising for renewal, you will sell, solicit, differentiate, and negotiate insurance plans
that match the needs of your assigned or prospective customers portfolio. Evaluating business
or individual customers needs and financial status and proposing protection plans that meet
their criteria
11. Fill all proposals & portability forms & hand them to team members.
12. Submit documents to the relevant concerned department.
13. Scan all documents and email them to the team/insurance company for approval and get confirmation of
portability from the insurance company.
14. Once everything is approved, inform the client, and get the cheque collected.
15. Submit all the original documents to the Insurance Company.
16. Report the progress of monthly/quarterly initiatives to stakeholders
17. Maintain bookkeeping systems, database, and records
18. The goal is to build up strong positive relationships, ensure growth attainment, and increase us
firms reputation.
Education & Experience:
Minimum 2 Years of Experience in Fire Insurance.
Good Computer skills, especially MS Excel
Sense of ownership and pride in your performance and its impact on the companys success
Critical thinking and problem-solving skills
Team player
Good time-managementskills
Great interpersonal and communication skills
Bachelors in Any Field.
Kindly share your updated cv & refer to your friends 77hidden_mobile8 / hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: Assitance ManagerContact Details:
Company: Avs ManpowerLocation(s): Mumbai
Keyskills: insurance fire policies claims customer retention relationship assist
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