Support Engineer
- Infinite
- 3 - 5 years
- Visakhapatnam
- 3 months ago
- Email to a friend
- Report this job
Job Description
Position: Technical Support AnalystExperience: 3-5 years
Location: Vizag / Bangalore
Job Type: Full time
27/7 Support Position Overview:
We are seeking a dynamic and results-oriented Customer Facing enthusiast to join our Talent Support team. The ideal candidate will be a passionate individual with a strong background in customer service. As a Customer Facing support engineer, you will play a pivotal role in ensuring our customers success and satisfaction while guiding and inspiring your team to deliver exceptional service.
:
- Provide first-line support for technical issues via phone, email, and chat and understand their concerns and provide prompt and accurate solutions
- Troubleshoot hardware and software issues, including operating systems, system/laptop issue applications, VDI, MS office and network connectivity.
- Document incidents and service requests in the ticketing system, ensuring accurate information is captured.
- Log, categorize, prioritize, and track technical support issues using an ITSM tool
- Escalate complex issues to senior team members or other IT departments as necessary.
- Assist in the development and maintenance of knowledge base articles.
- Ensure compliance with company policies, procedures, and service level agreements (SLAs) in delivering support services
- Participate in team meetings and contribute to process improvement initiatives.
- Mentor junior staff and assist in training new team members.
- Experience with Active Directory and user account management.
- Basic knowledge of networking concepts and troubleshooting.
- Basic knowledge on Windows 10 / 11.
- Knowledge of MS Office troubleshooting.
- Excellent Communication Skills is a must Skills:
Windows Desktop Support, Service Desk, Wired & Wireless, Troubleshooting, Mac Support, Active Directory, Networking, Windows 10/11, MS Office support and troubleshooting, Excellent communication skills,
ITSM Tools, ITIL, ServiceNow, JIRA Qualifications:
- Any Graduate. Bachelors degree in computer science, Information Technology, or related field, or equivalent experience.
- 3-5 years of experience in voice technical support role, preferably in a service desk environment.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with ITIL best practices and ticketing systems (e.g., ServiceNow, JIRA).
- Excellent problem-solving skills and customer service orientation.
- Strong communication skills, both verbal and written.
- Windows/Network/ITIL Certification preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Visakhapatnam
Keyskills: Wireless Ticketing Networking Process improvement Active directory Account management Windows MS Office Information technology Technical support
Similar positions
Infinite
About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in