Senior Lead System Administrator
- Infinite
- 5 - 9 years
- Bengaluru
- 2 months ago
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Job Description
Service Desk Support:- Serve as the first line of support for all IT issues via phone, email, ticketing system, or in person.
- Troubleshoot and resolve issues related to desktops, laptops, printers, Microsoft Office 365, Windows OS, and general hardware.
- Escalate unresolved problems to higher-level support teams as necessary.
- Document all incidents and service requests accurately in the ITSM/ticketing system.
- Manage user accounts and access in Active Directory, email systems, and EHR platforms.
- Provide frontline support for clinical applications such as EHR/EMR (e.g., Epic, Cerner, Meditech), PACS, RIS, and LIS.
- Troubleshoot issues related to clinical workflows, medical devices integration, and application performance.
- Work closely with clinicians to understand their technology challenges and deliver timely solutions.
- Support and train end-users (doctors, nurses, admin staff) on clinical systems and software best practices.
- Perform routine checks, patching, and maintenance for clinical workstations and devices.
- Provide support during Go-Lives, upgrades, and maintenance windows for clinical systems.
- Coordinate with biomedical teams for the integration and support of medical equipment (e.g., vital sign monitors, lab devices).
- Maintain accurate documentation of technical procedures and clinical workflows.
- Generate regular reports on service desk performance, ticket trends, and application issues.
- Bachelor s degree in Information Technology, Healthcare Informatics, or related field.
- 5-9 years of experience in IT support, preferably in a healthcare or hospital setting.
- Strong knowledge of Windows OS, Active Directory, Office 365, and networking basics.
- Familiarity with clinical systems like Epic, Cerner, Meditech, or other EHRs.
- Understanding of HIPAA regulations and healthcare data security.
- Excellent communication and interpersonal skills; ability to support non-technical users.
- A+, ITIL, or HDI certification is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru
Keyskills: Administration Application support Medical devices data security Service desk HIPAA Active directory Healthcare biomedical Information technology
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