Servicenow Lead
- Digital Transformation
- 7 - 12 years
- Hyderabad
- 2 months ago
- Email to a friend
- Report this job
Job Description
JD: Service Now Lead
Exp.: 8-13 years (Lead)
Work Location: Hyderabad
Work Timing: General Shift
Work Mode: WFO/WFH
Position Type: Permanent (Fulltime)
Notice Period: Immediate
JOB SUMMARY:
We are seeking a skilled and proactive ServiceNow Developer to join our team. The ideal candidate will have hands-on experience across various ServiceNow modules including ITSM, Customer Service Management (CSM), Integrations, and strong capabilities in scripting, flow
design, playbooks, and workflow development. You will be responsible for designing, developing, and implementing ServiceNow solutions tailored to meet business needs and improve operational efficiency.
KEY RESPONSIBILITIES:
- Design, develop, and implement ServiceNow solutions with a focus on ITSM and CSM modules.
- Develop and customize applications using JavaScript, Glide, UI Policies, Business Rules, and Client Scripts.
- Create and maintain flows using Flow Designer and configure Playbooks for guided user experiences.
- Develop and optimize workflows to automate business processes and improve service delivery.
- Integrate ServiceNow with third-party tools and APIs using REST, SOAP, and MID Servers.
- Perform end-to-end development and configuration of platform features and capabilities.
- Troubleshoot and resolve issues related to ServiceNow implementations, integrations, and customizations.
- Collaborate with cross-functional teams including business analysts, IT support, and project managers to gather requirements and deliver solutions.
- Follow best practices and maintain code quality, documentation, and version control.
- Stay updated with new ServiceNow features and releases to incorporate into development practices.
REQUIRED SKILLS & QUALIFICATIONS:
- Proven experience with ServiceNow platform development.
- Expertise in ITSM modules such as Incident, Problem, Change, Knowledge, and Request Management.
- Hands-on experience with Customer Service Management (CSM).
- Strong skills in JavaScript and ServiceNow scripting (client/server side).
- Proficiency in building flows using Flow Designer and creating Playbooks.
- Experience in developing and maintaining ServiceNow workflows.
- Demonstrated ability to build REST/SOAP integrations and manage external system connections.
- Understanding of ServiceNow architecture, data model, and security features.
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist (preferred).
Interested Candidates who are available for an In-Person Interview can share there resumes to pr*********k@cr*********z.com or call on 9618724***.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Digital TransformationLocation(s): Hyderabad
Keyskills: Servicenow ITSM Change Management Service Request Management Knowledge Management Api Integration Problem Management Implementation And Integration Projects Incident Management CSM
Similar positions
Digital Transformation
Digital transformation company focused on creating exceptional customer and employee experiences through human-centered design, data analytics, AI, and automation
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in