AWS Support Engineer
- Infobeans
- 4 - 6 years
- Indore
- 2 months ago
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Job Description
What will your role look like
- Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs.
- Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
- Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
- Manage support tickets efficiently and escalate to Tier 2 as required.
- Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
- Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.
Why you will love this role
- Work in a global, dynamic environment supporting AWS services and enterprise customers.
- Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
- Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.
- Be part of a high-impact team that supports growth and success for a leading global AWS partner.
- Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.
We would like you to bring along
- AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
- Minimum 3+ years of hands-on AWS experience.
- Minimum 4+ years in Technical Support or System Administration roles.
- Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53.
- Knowledge in Networking, Security, Databases, Operating Systems, Storage, and WebServer technologies.
- Familiarity with cloud computing and infrastructure.
- Excellent written communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset.
Good-to-have skills
- AWS Professional Certification.
- Experience with ticket management and knowledge base tools.
- Exposure to global support operations and follow-the-sun support models.
- Continuous improvement mindset and willingness to mentor peers.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: InfobeansLocation(s): Indore+ View Contact
Keyskills: amazon rds amazon ec2 lambda expressions aws amazon cloudwatch aws infrastructure aws iam aws certified aws cloudformation web server ansible docker puppet route3 system administration iam devops cloud infrastructure sysops cloud computing
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