Mega Hiring of Customer Support Executive For Voice and Chat Process | @ Teleperformance (TP)

Job Description

Interested candidates can connect with HR Afreen Manzoor at 9320613***

About the Role:
We are hiring enthusiastic individuals for international customer support roles in voice processes. Candidates will be responsible for handling customer interactions with professionalism and empathy, ensuring effective resolution of queries while maintaining high service standards.

Key Responsibilities:

• Manage customer queries through voice channels depending on the process assigned
• Provide accurate product/service-related information
• Ensure timely resolution of issues to achieve high customer satisfaction
• Meet performance metrics such as response time, resolution accuracy, and quality scores

Eligibility Criteria:

• Education: Undergraduate or Graduate (any stream)
• Experience: Both Freshers and Experienced candidates can apply
• Excellent verbal and/or written communication skills in English
• Typing proficiency required for chat roles
• Flexibility to work in rotational US shifts and on rotational week offs

Salary Structure:
Voice Process:

• Freshers:22,000 (Take-Home)
• Experienced:26,000 (Take-Home)

Job Highlights:

• Interview Process-Face2Face
• Shift Timings: US Rotational Shifts
• Working Days: 5.5 Days a Week
• Week Offs: 1.5 Rotational Offs
• Transport: 2-Way Cab Facility Provided

Why Join Us?

• Opportunity to work in a global process
• Competitive salary and benefits
• Career growth and internal movement options
• Professional and inclusive work environment
• Cab facility ensures safe and convenient travel

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Service Customer Support Customer Care BPO Solving Queries Voice Process Voice Support Customer Relationship Inbound Voice Process CSE Bpo Voice International Process Customer Handling International BPO International Voice Process International Calling