Customer Support Executive @ Trigent Software

Job Description

Greetings from Trigent Software!!

Hiring for Customer Support Executive - International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Healthcare

Mode of Work: Work from Office

Location: Mumbai (Vikhroli)

Working Days: 5 days

Shift: US Shift

Qualification: Only graduates

Salary: Upto 4.8 LPA + Incentives

Responsibility:

Handle inbound and outbound calls, emails, or chat inquiries from patients, healthcare providers, or insurance representatives.

• Provide accurate information regarding medical services, appointments, billing, insurance coverage, and claims status.
  
• Assist customers with appointment scheduling, rescheduling, and follow-up reminders.
  
• Ensure high-quality and empathetic communication while resolving patient or client concerns.
  

Support customers in understanding insurance claims, payment status, and outstanding balances.

• Coordinate with the billing or claims department to resolve discrepancies or pending issues.
  
• Verify patient insurance details and eligibility before service delivery when required.

Rounds of Interview: HR > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Night shifts

Perks and Benefits:

* 2 - way cab facility

* Food facility

Interested candidates can contact HR Reena at @8072181*** or can share their resumes to re****s@tr****t.com

Regards,

HR Reena

Trigent Software

8072181***

re****s@tr****t.com

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Communication Skills Strategic Thinking Customer Support International Voice Process Interpersonal Skills Convincing Ability Leadership Skills