Customer Support Executive - Voice @ Flobiz A Unit Of

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Customer Support Executive - Voice

Flobiz A Unit Of
1 - 5 years
Bengaluru
2 months ago
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Job Description

Hi we are hiring for Customer Support Associate - Voice

Key Responsibilities:

Inbound calls based on callback requests raised by users.
Understand customer concerns and provide appropriate resolutions over the call.
Document the conversation outcomes accurately in the system/CRM.
Follow standard calling scripts and maintain professionalism in all interactions.
Escalate complex issues to relevant teams when required.
Ensure timely follow-up for unresolved or pending cases.
Coordinate with call support agents for context or additional information if needed.
Maintain high customer satisfaction by being empathetic, patient, and solution-driven.

Requirements:

6 Months 3 years of experience in Intbound - Out-bond voice support or customer service roles.
Excellent verbal communication skills in English, Hindi and any other regional language.
Strong listening skills and ability to understand customer issues clearly.
Basic proficiency in using CRMs or support tools.
Willingness to work in shifts, including holidays.
Patience and a customer-first attitude.
Minimum qualification: Graduate.

Language: English + Hindi + Any Regional Languages

Location: Bommanahalli, HSR Layout.

Contact details : +91 89511 19282 / m.********h@fl***z.in

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Flobiz A Unit Of
Location(s): Bengaluru

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Keyskills: Hindi Voice Process Outbound Customer Support Customer Service Domestic Calls Inbound

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₹ .5-4.25 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Flobiz A Unit Of

About FloBiz: FloBiz is a fast-growing SMB Tech startup on a mission to help small businesses grow with cutting-edge tech like AI. We dream of a world where every small business runs like a modern tech startupefficient, data-driven, and scalable. Our goal? To make business operations simpler, faste...

Customer Support Executive - Voice @ Flobiz A Unit Of

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