Process Trainer
- Krazybee Services
- 10 Positions
- Bengaluru
- 2 months ago
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Job Description
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Conduct new hire training for voice process associates (inbound/outbound customer support, sales, or collections).
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Deliver process training aligned with company products, policies, and regulatory requirements (Fintech/BFSI domain).
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Facilitate soft skills and communication training, including voice modulation, empathy, listening, and call handling skills.
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Assess trainees through tests, role-plays, and mock calls to ensure knowledge retention and performance readiness.
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Identify training gaps and conduct refresher or upskilling sessions for existing employees.
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Collaborate with operations, quality, and compliance teams to ensure training material accuracy.
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Maintain and update training reports, dashboards, and feedback summaries.
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Drive a performance improvement culture through coaching and feedback sessions.
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Ensure adherence to customer experience standards and company values during training delivery.
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Graduate in any discipline (Bachelors degree preferred).
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3 to 5 years of experience as a process or voice trainer in a Fintech, BFSI, or BPO environment.
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Excellent verbal and written communication skills in English (additional regional language preferred).
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Strong presentation, facilitation, and interpersonal skills.
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Familiarity with LMS tools, CRM systems, and MS Office.
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Sound understanding of customer service operations in a Fintech or financial process setup.
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Ability to manage multiple training batches and deliver results under tight timelines.
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Certified in Train the Trainer (TTT) or equivalent certification.
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Prior exposure to sales or collections process training in financial services.
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Passion for mentoring and improving team communication standards.
Job Summary
We are looking for an experienced Process Trainer to deliver effective training programs for our voice-based operations team in a fast-growing Fintech environment. The ideal candidate will be responsible for onboarding, process training, and continuous skill enhancement, with a strong focus on communication, customer service, and compliance standards.
Key Responsibilities
Required Skills & Qualifications
Preferred Attributes
Employement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )Role Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Process TrainerContact Details:
Company: Krazybee ServicesLocation(s): Bengaluru
Keyskills: learning management learning management systems process training soft skills training training development
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Krazybee is India’s largest fintech lending platform with a current monthly disbursement of over ?1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans,...
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