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International customer Service (Tech Mahindra)

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 International customer Service (Tech Mahindra)

Job Description

    Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.

    Provide accurate information on products/services offered by the company to customers.

    Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.

    Maintain records of all interactions with customers using CRM software.

    Collaborate with internal teams to resolve complex issues that require escalation.

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: International customer Service (Tech Mahindra)

Contact Details:

Company: Tech Mahindra Ltd.
Location(s): Mumbai

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₹ 1 to 5 Yr

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...