Customer Support Representative
- Capgemini Technology
- 10 Positions
- Kolkata
- 2 months ago
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Job Description
- Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulations
- Bachelors degree or equivalent.
- Open to Work from Office
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Ability to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
Job Description:
Key Responsibilities:
Required Skills & Qualifications:
Eligibility Required
Only Graduates are eligible
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Allied Health ServicesFunctional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Capgemini TechnologyLocation(s): Kolkata
Keyskills: domestic calling domestic bpo outbound calling bpo operations voice process call center operations inbound process
Capgemini Technology
Capgemini Technology Services India Limited Capgemini in India is over 85,000 people strong across nine cities (Mumbai, Bangalore, Gurgaon, Noida, Gandhinagar, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise ...
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