Hiring For International Voice Process Mumbai - Walk-in Interviews
- Sutherland
- 1 - 2 years
- Mumbai
- 2 months ago
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Job Description
The Collections & Customer Service Representative is responsible for managing overdue accounts, recovering outstanding debts, and providing exceptional customer service. This role involves strong communication skills, problem-solving abilities, and attention to detail. The representative must ensure timely payments, explain fees and interest charges to customers, and maintain positive relationships. Additionally, they will manage sensitive information and handle escalations following specific procedures.
Role & responsibilities
Responsible to take inbound calls from customers and third parties as well as Outbound calls dialed manually and automated(dialer),
Must manage to drive sensitive information and handle escalations following specific procedures.
Demonstrate ownership of user issues/concerns until resolution or escalation
Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows.
Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users.
Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.
Maintain accuracy and security of customer information on the systems
Preferred candidate profile
Candidate who can speak English and Punjabi as well.
Should have collection experience
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Customer Support Excellent Verbal And Written Communication Skills Collections Process Us Voice Process International BPO US Process Fluent English International Voice Process
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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