Job Description
As a Relationship Manager VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers.
This role is focused on driving customer engagement, expanding the bank s liability base, and promoting digital banking solutions.
You will serve as a key point of contact for customers, ensuring a seamless and personalized banking experience through remote channels.
Customer Relationship ManagementDevelop and nurture long-term relationships with existing HNW customers, focusing on liability products and services.
Maintain a comprehensive relationship record for each assigned customer account to ensure personalized service and effective follow-ups.
Business DevelopmentDeepen customer engagement by sourcing and onboarding family accounts, thereby expanding the customer base within existing relationships.
Identify cross-selling opportunities and promote a wide range of banking products tailored to customer needs.
Digital Banking PromotionEncourage and facilitate the use of remote banking channels such as net banking and mobile banking to enhance customer convenience and engagement.
Educate customers about new digital products and enhancements to strengthen their relationship with the bank.
Customer Service ExcellenceDeliver high standards of customer service to meet and exceed benchmark Net Promoter Score (NPS) targets.
Act as a trusted advisor, addressing customer queries and concerns with professionalism and efficiency.
Collaboration and ConversionWork closely with field sales teams to ensure faster turnaround times and improved conversion ratios for leads and referrals.
Coordinate effectively to deliver a seamless customer experience across channels.
Job Classification
Industry: Banking
Functional Area / Department: Sales & Business Development
Role Category: Enterprise & B2B Sales
Role: Branch Sales Manager (B2B)
Employement Type: Full time
Contact Details:
Company: Kotak Mahindra Bank
Location(s): Hyderabad
Keyskills:
Field sales
Mobile banking
Service excellence
Customer service
Customer experience
Management
Customer engagement
Liability products
banking products
CRM