Service Desk - Support & Management
- Capgemini
- 3 - 5 years
- Coimbatore
- 2 months ago
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Job Description
Service Desk;IT troubleshooting;ITIL;information technology;service centers;service desk;service management|
Primary Skills - L1 Support and Management; People and Client Management.
Responsibilities:
Monitor and measure the performance and results of resources and provide timely performance feedback.
Review work output in order to ensure resource timeliness and quality.
Develop; coach and motivate resources to improve performance and develop new skills.
Ensure adherence to Company and IT enterprise standards; goals; processes and policies as they relate to the IT Service Desk; communicate and reinforce corporate-wide and IT specific strategies.
Coordinate key activities with Client Team to understand priorities; processes and directs Consultant accordingly.
Assists/Liaison with core ITSD Management team that require escalation/attention.Required:
Knowledge of information systems and IT operations; such as Windows operating systems components; navigation tools; common hardware; and software-related concepts.o Bachelor
s Degree or higher in an Information Technology discipline or related field of study and two years of work experience leading or managing technical resources and/or an IT Service desk.o
Broad knowledge of Information Technology; infrastructure; and supported technologies.o Strong interpersonal; listening; verbal and written skillso Strong organization and time management skills.o Strong knowledge of support center practices and conceptso Proven leadership and management skills with the ability to direct and oversee work of your team
Preferred: A minimum of 4 years of related work experience; which could include experience in a field providing customer service; or assisting end-users with hardware and software-related problems.
Basic networking. In place of a degree; a minimum of four years of related work experience; which could include experience in a field providing customer service; and assisting end-users with hardware and software-related problems.
Excellent oral and written communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: CapgeminiLocation(s): Coimbatore
Keyskills: Service Desk Management IT Service Desk Helpdesk Management
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