Hiring For International voice process
- IntouchCX
- 1 - 4 years
- Hyderabad
- 2 months ago
- Email to a friend
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Job Description
Mention Shahistha Naaz on top of your resume
Call to 9154225***
Role & responsibilities
We are looking for experienced professionals to join our International Voice Process team. The ideal candidate should have prior experience in handling international calls, possess excellent (C1-level) communication skills, and be flexible to work in night shifts.
Freshers are not eligible for this role.
Key Responsibilities:
- Handle inbound and outbound calls from international customers (US/UK/Other regions).
- Provide exceptional customer service by addressing customer queries and resolving issues promptly.
- Maintain professionalism and empathy while communicating with global clients.
- Document all customer interactions accurately in the CRM system.
- Meet or exceed process KPIs such as call quality, AHT (Average Handling Time), and CSAT (Customer Satisfaction).
- Follow all company and client-specific compliance guidelines.
- Collaborate with internal teams to ensure effective issue resolution.
- Continuously upgrade product, process, and communication skills through regular training sessions.
Required Skills and Qualifications:
- Experience: Minimum 6 months or more in an International Voice Process (Customer Support / Technical Support / Sales).
- Communication: Must have C1-level proficiency in English (both verbal and written).
- Shift Flexibility: Willingness to work in night shifts and rotational shifts as per business needs.
- Education: Graduate in any discipline.
- Technical Skills:
- Proficiency in MS Office and CRM tools.
- Good typing speed and multitasking ability.
Preferred Attributes:
- Prior experience handling US/UK/Australian clients.
- Strong problem-solving and analytical skills.
- Ability to remain calm and professional under pressure.
- Positive attitude and commitment to delivering excellent customer experience.
Benefits:
- Competitive salary and performance-based incentives.
.
- Transport facilities for night shifts , Two way cab within 25km
- Continuous training and career development opportunities.
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International BPO International Voice Process BPO Voice Process Us Voice Process International Calling
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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