Mega Walk In - International Customer Support (Non Voice)
- Teleperformance (TP)
- 1 - 2 years
- Chennai
- 2 months ago
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Job Description
Role & responsibilities
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.
Preferred candidate profile
- Excellent Communication Skill.
- Graduation Mandatory.
- Typing Speed (25-35 words/minute).
- Adept in Rule based decision making.
- Ability to problem solving using math and analytical assessment methods.
- Research skills to meet customer expectations.
Interested Candidates can come for direct Walk In, mention Priya HR in your resume.
Contact - Priya HR : 8870193***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Walk-insContact Details:
Company: Teleperformance (TP)Location(s): Chennai+ View Contact
Keyskills: Email Support Customer Support Non Voice Process International Non Voice Email Process Chat Support Bpo Non Voice
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₹ -3.5 Lacs P.A
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