Senior Administrator - IT Operations
- Accenture
- 3 to 7 Yrs
- Kolkata
- 2 months ago
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Job Description
- As a Senior IT Administrator at 2COMS in Kolkata, you will be responsible for overseeing day-to-day IT management, technical escalations, vendor management, cybersecurity, audits, and data continuity to ensure 24/7 system reliability. If you have a minimum of 3 years of experience in incident management, IT infrastructure, networking, or cloud operations and can ensure SLA-based service delivery with the ability to take initiatives, we would like to hear from you! **Key Responsibilities:** - Infrastructure Monitoring & Uptime Management - Monitor business uptime, network stability, servers, internet, and cloud services. - Ensure proactive monitoring to minimize downtime and service disruptions. - Mentor Team to manage user accounts, permissions, and access controls across systems. - Service Delivery - Support the IT Administration team, ensuring proper handling and closure of incident/service tickets within defined TAT. - Conduct periodic performance reviews, audits, and training sessions to improve IT team productivity and quality assurance. - Provide guidance on escalated technical issues and day-to-day bottlenecks. - Business Continuity & Disaster Recovery - Manage data lifecycle processes including backup, archival, and recovery strategies. - Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes. - Vendor & Cost Management - Oversee IT vendor management, procurement, and financial settlement of service providers, hardware, software vendors, and cloud partners. - Optimize technology and cloud service costs while ensuring service quality. - Cybersecurity & Infrastructure Enhancement - Implement robust online infrastructure and cybersecurity frameworks. - Conduct risk assessments, audits, and periodic security reviews. - Ensure compliance with IT security and organizational policies. - Asset & Knowledge Management - Ensure accurate IT Asset Management protocols are implemented by the IT Team for all organizational assets. - Conduct IT awareness and technology training programs for employees. - Coordinate with organizational stakeholders on improvement and adoption of new technologies. **Qualification Required:** - Any Graduate (Preferred in Computer Science, IT) If you are a hands-on problem solver who thrives in a fast-paced tech environment and can balance technical depth, team handling with a drive for constant innovation, then this role is for you. Immediate joining with a maximum 15-day notice period is preferred.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Administrator - IT OperationsContact Details:
Company: 2COMS ConsultingLocation(s): Kolkata
Keyskills: Incident management IT infrastructure Networking Service Delivery Business Continuity Disaster Recovery Vendor Management Cost Management Asset Management Knowledge Management Root cause analysis Escalation management IT compliance Governance Vendor negotiation Cost optimization Cybersecurity
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