Deliver:No.Performance ParameterMeasure
1.Job KnowledgeConsider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module
2.Customer Satisfaction
As defined by clients SLAs
3.Manging change & Improvement
Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective
Measure overall adaptability/flexibility to move from one project to another project
4. Functional Leadership
Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively
5. Customer Responsiveness
Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner.

Keyskills: technical support project management SAP java sap implementation kaizen