Senior Manager, Transformation/Process Excellence
- Conduent
- 5 - 10 years
- Noida, Gurugram
- 3 months ago
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Job Description
Key Tasks & Responsibilities- Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
- Providing High Quality Business analytics support to Management team
- Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
- Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
- Leading high impact Six Sigma and Lean projects
- Coach green belt and smaller/lower complexity projects across the business.
- Mentoring Green Belts/Yellow Belts
- To define & develop Process Metrics Scorecard (Client Domain level) both for existing key clients and new clients and Tracking performance around these metrics
- Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
- Six Sigma Green Belt or Black Belt certifications
- Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
- Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
- Strong analytical and problem-solving skills with sound business Knowledge
- Possess excellence, project management, and people management skills.
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Noida, Gurugram+ View Contact
Keyskills: presentation skills power bi sql tableau data visualization project management six sigma process excellence lean six sigma preventive maintenance process improvement gear box hydraulics lean compressors six sigma green belt mechanical maintenance
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