International Voice Process Executive
- IntouchCX
- 1 - 4 years
- Hyderabad
- 2 months ago
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Job Description
Job description
About IntouchCX: IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media. We are seeking a highly motivated and results-driven International Voice Sales Executive to join our dynamic sales team. The ideal candidate will have prior experience in international voice-based sales processes, excellent communication skills, and the ability to build and maintain strong customer relationships across global markets. This role involves handling outbound/inbound calls, identifying customer needs, presenting solutions, and driving revenue growth.
Key Responsibilities
- Make outbound/inbound calls to international clients to generate sales and achieve targets.
- Promote company products/services by clearly articulating value propositions and benefits.
- Build and maintain strong relationships with prospects and customers to ensure repeat business.
- Identify new business opportunities through research, cold calling, and lead qualification.
- Handle customer queries, objections, and negotiations effectively to close deals.
- Maintain accurate records of calls, leads, and sales activities in CRM tools.
- Meet and exceed monthly/quarterly sales targets and KPIs.
- Stay updated on industry trends, competitor activities, and international market requirements.
- Collaborate with internal teams (marketing, operations, and support) to ensure customer satisfaction.
Requirements
- Proven international voice sales experience (minimum 6 months preferred).
- Excellent spoken and written communication skills in English.
- Strong persuasion, negotiation, and presentation skills.
- Ability to handle high-volume outbound calling with a focus on conversions.
- Experience working with CRM systems and sales tools.
- Target-oriented, self-motivated, and resilient under pressure.
- Flexibility to work in shifts depending on international time zones.
- Preferred Qualifications.
- Experience in B2B/B2C international sales (IT, SaaS, telecom, or service industries preferred).
- Familiarity with cross-cultural communication and global sales practices.
- Strong analytical and problem-solving skills.
Salary Range: 2.5 LPA to 4.25 LPA
Benefits
- Competitive salary with attractive performance-based incentives.
- Opportunity to work with international clients and expand global market exposure.
- Professional growth and skill development through training programs.
- Supportive team environment and career advancement opportunities.
Contact: Pratyusha - 7675059***
Walk-in Address: B16, Mindspace (Behind Inorbit Mall)
Google Maps Link: Planful, B16, Raheja Mindspace IT Parkhttps://g.co/kgs/b9ACmCm
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Bpo Customer Service International Voice Process Inbound Calls Voice Process International BPO
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About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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