Real Time Analyst @ IntouchCX

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Real Time Analyst

IntouchCX
2 - 7 years
Hyderabad
2 months ago
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Job Description

As Real Time Analyst, You Will Evaluate large amounts of dataCommunicate data in a clear and concise manner to Management Teams, Team Leaders and team membersAdjust staffing and scheduling according to changing needs of the businessSolicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
Monitor schedules and escalate issues regarding attendance adherenceWork with team members to ensure they know their statistics related to the schedule As Real Time Analyst,
You Have High school diploma or equivalent (required)Some post-secondary or completion of post-secondary schooling (preferred)Good communication skillsAdvanced knowledge of MS Word and ExcelAdaptability to learn a variety of software programs
A high level of accuracy with regards to data entryStrong analytical and problem solving skillsWillingness to learn and adapt to working in a new environmentThe ability to multitask and self-manage your work day

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: Real Time Analyst Staffing Analytical Scheduling MS Word Management Forecasting RTA Monitoring Data entry

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IntouchCX

About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...

Real Time Analyst @ IntouchCX

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