Workforce Manager
- IntouchCX
- 12 - 18 years
- Hyderabad
- 2 months ago
- Email to a friend
- Report this job
Job Description
About the Job We are changing the way people think about customer care, and we need your help! We re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program.We re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.
As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partnersInteract with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basisMake recommendations for efficiencies on programsActively manage, support, motivate and retain members of the Workforce teamParticipate in Sales meetings and requests for informationMaintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business)Experience working with Aspect software (considered an asset)Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skillsSuperior organizational skills and the ability to follow throughAbility to work in a fast-paced, hectic & changing environmentAbility to effectively interact with employees at all levels and people from diverse backgroundsAbility to think strategically Ability to plan and monitor for results
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Computer science Supervisor Sales Staffing Analytical Focus Information management Management Marketing communication Monitoring
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in