Capacity Planner @ IntouchCX

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Capacity Planner

IntouchCX
1 - 6 years
Hyderabad
2 months ago
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Job Description

Optimizing Workforce Efficiency with Smart Capacity Planning & IEX
As a WFM Capacity Planner, I believe success starts with accurate forecasting, strategic staffing models, and the right tools like IEX to bring it all together.
From long-term headcount planning to intraday interval forecasting, I focus on aligning workforce supply with operational demand to drive both performance and service excellence.
My key focus areas:
Forecasting call volumes & workload
Capacity planning across multiple lines of business
Staffing optimization & shrinkage management
Schedule modeling & real-time adjustments
SLA & KPI alignment
Proficient in WFM tools: IEX, NICE, Verint, Excel, SQL
With IEX, I can build data-backed models that help ensure the right agents are in place exactly when they're needed all while maintaining service levels and managing costs.
If you're passionate about workforce strategy, operational planning, or just love making sense of complexity through WFM, lets connect and share insights!
Please share your CV on the given mail id : sh***************o@in******x.comhashtag#WFM hashtag#CapacityPlanner hashtag#IEX hashtag#Forecasting hashtag#WorkforceManagement hashtag#ContactCenter hashtag#BPO hashtag#StaffingOptimization hashtag#RealTimeManagement hashtag#ServiceLevelExcellence hashtag#CallCenterPlanning hashtag#Scheduling hashtag#Shrinkage hashtag#IntradayPlanning hashtag#OperationalEfficiency

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: Capacity Planning Wfm Planning Capacity Management Capacity Workforce Management Capacity Analysis IEX Workforce Planning WFM

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IntouchCX

About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...

Capacity Planner @ IntouchCX

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