Manager, Systems Engineering (Application/Production Support)
- FIS
- 10 - 14 years
- Pune
- 2 months ago
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Job Description
Calling all innovators find your future at Fiserv, Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the worldWe connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved
If you want to make an impact on a global scale, come make a difference at Fiserv, Job Title
Manager, Systems Engineering (Application/Production Support)
Detailed Job Description
Production Support Manager
Experience 10-14 Years
Work Location Pune
Mandatory Skills Unix Shell Scripting, Production Support, Apache Tomcat, Monitoring Experience (Dynatrace or Splunk), People Management experience
Job Description:
AppOps Manager will, in collaboration lead a multidisciplinary Production Support team, and be accountable for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production, Roles:
People management
Strong leadership skills
Stakeholder management
Self-driven and motivated
Motivate team to perform better
Makes recommendations for long-term resolution of problems across platform, ITIL
Good understanding of ITIL concepts
ITIL certification is preferable, Experience in working on service delivery process including Incident Management, Problem Management and Change Management, Good understanding of Capacity Management and basic understanding of Release Management
Technical Skills
Solid experience in production support in a 24x7 uptime environment, including automation experience in Unix and Windows environments, Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc,
Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc,
Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases, Knowledge on Apache, Tomcat, FTP, SFTP, SAMBA, NFS, BootFS is preferrable, Good understanding of certificate renewals/installation and certificate management tools (E
g
Venafi)
Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purpose, Experience with log parsing technologies like Splunk, etc,
Experience with tools like Dynatrace etc,
Basic knowledge of PCF, Kubernetes
10+ years total engineering, production support and management experience, Involve in various initiatives for application enhancements/to permanently fix issues reported by downstream or end users, Strong on ITIL skills
Recommend strategies for process and monitoring improvement, Leads deep dive application review and provide feedback to enhance the quality of application code artifacts, Work on reduction of MTTRs, improving MTTA, Incident reduction
Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation, Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge), experience in creation of regular status reports
Thank You For Considering Employment With Fiserv
Please
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable), Our Commitment To Diversity And Inclusion
Fiserv is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law, Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements
Please do not send resumes to Fiserv associates
Fiserv is not responsible for any fees associated with unsolicited resume submissions, Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv
Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information
Any communications from a Fiserv representative will come from a legitimate Fiserv email address,
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Pune+ View Contact
Keyskills: production support people management skills leadership operating systems monitoring apache tomcat sql
Fraud Alert to job seekers!
₹ Not Disclosed
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