Delivery Coordinator
- NCR Corporation
- 5 - 10 years
- Chennai
- 3 months ago
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Job Description
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
- Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
- Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impacts
- Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
- Maintains the rollout schedule and documents deviations, escalating as appropriate
- Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
- Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
- Ensures all order lines are invoice eligible in line with revenue recognition targets
- Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
- Participation in monthly PYIRO and Revenue Assurance meetings
- Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
- Balances delivery expectations with delivery capabilities
- Strives to delight customers with existing and innovative techniques
- Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
- Follow global processes and procedures utilizing call management tools and or improvisation
- Proactive engagement with Account Support
- Help develop delivery models that take into account geographical constraints that effect cost and turnaround times
- Execute continuous improvement on quality and compliance to processes
- Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
- Works on a diverse scope, which requires analysis within general defined practices
- Monitors inventory levels to assure material will be available to meet customer delivery requirements
- Provides end user help desk support while meeting/exceeding ERP support Standard
- Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately
BASIC QUALIFICATIONS:
- Bachelors Degree in a related discipline 3-7 years of related experience
- Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
- Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
- Demonstrates a sense of urgency for customers Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
- Ability to identify and remove obstacles to ensure organization results are achieved
- Completes job assignments with minimal supervision
- Relevant Graduation/PG
ADDITIONAL REQUIREMENTS:
Preference for candidates having knowledge in Sourcing, Order fulfillment, Logistics, ERP/SAP etc. Also, the candidate should be willing to work in shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Delivery ExecutiveEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Chennai+ View Contact
Keyskills: ERP System Supply Chain Logistics
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