Manager Infrastructure Services @ DXC Technology

Supports the creation of services sales opportunities in a designated Capability component by:
o Assessing customer business needs and matching them to available solutions.
o Participating in customer account reviews (as requested by the SDE/ADM).
o Consulting with customer representatives on a regular basis to monitor trends and
identify emerging needs.
o Assessing service scope changes in which costs may be passed on to customer.
o Actively communicate & encourage utilization of new capabilities to your accounts:
Hypersoft Monitoring, EMPOWER by DXC, etc.
Capacity
Management
Responsible for the capacity management within the technology.
o Monitor KPI resource utilization trend/cost and take appropriate action within the
capability and/or with the engineering team under control of the SDE/ADM
Problem
Management
Monitors service delivery within the capability in order to:
o Provide the coordination of Root Cause Analysis (RCA).
o Resolve service delivery problems.
Updates MWS Leadership with Customer Metrics/Health of Relationship and/or environment
Change
Management
Coordinates changes within the Capability for his/her customer by identifying technical resource
to complete change management activities.
Performs change control activities for her/his customer and capability
Microsoft advises of changes through message center updates. Responsibility to review