Team Leader operations , Salary upto 12 L/A
- Accenture
- 2 - 7 years
- Bengaluru
- 2 months ago
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Job Description
Designation: Sr Team Leader, Operations
Should be Team lead in International Voice BPO Mandatory
Role and Key Responsibilities:
- Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
- Identify performance related issues, develop an action plan for improvement and implement corrective action
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Exercise independent judgment and discretion in the performance of the said main function to implement management policies
- Support and manage the program together with other Team Leaders and Managers
- Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements
- Manage team members on a regular basis and write and deliver performance appraisal.
Key Skills & knowledge:
- Graduation in related field with one to three years of relevant experience preferred
- Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members
Willingness to work in a flexible schedule
Call Hr to schedule your interview Apoorva 9986600***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru
Keyskills: Team leader English BPO Customer Service SME Voice Process Voice Support Customer Support Telecalling Technical Support Customer Care international call center Night Shift Customer Handling International BPO International Voice Process
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