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Spanish Service Desk Engineer (Fresher) @ Softtek

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 Spanish Service Desk Engineer (Fresher)

Job Description

  • Answering calls, emails, and ticket submissions
  • Logging issues and resolutions
  • Troubleshooting and diagnosing issues
  • Providing solutions to issues
  • Escalating unresolved problems to higher levels of support
  • Advising users on how to use software and hardware
  • Updating software and installing new software
  • Grant Account Access

Roles and Responsibilities
  • Answering calls, emails, and ticket submissions
  • Logging issues and resolutions
  • Troubleshooting and diagnosing issues
  • Providing solutions to issues
  • Escalating unresolved problems to higher levels of support
  • Advising users on how to use software and hardware
  • Updating software and installing new software
  • Grant Account Access

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Freshers

Contact Details:

Company: Softtek
Location(s): Bengaluru

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Keyskills:   hardware networking networking engineering problem management change management itil certified system administration technical support itsm incident management computer hardware installation desktop support troubleshooting ccna maintenance hardware itil

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Softtek

About Softtek: Softtek is over 30 years old Mexico based Software Company with around 8000 employees. We have 39 offices in North America, Latin Europe and Asia with 10 Global Delivery Centers in the US, Mexico, China, Brazil, Argentina, Spain and India. We have around 300 customers in over 29 count...