Hiring For Customer Support Executive Voice Process
- HCLTech
- 1 - 2 years
- Chennai
- 2 months ago
- Email to a friend
- Report this job
Job Description
About HCL:
HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team thats shaping the future of technology.
How to Apply:
Interested candidates can send their updated resume to sh*********t@hc****h.com
Job Title: Customer Support Executive Voice Process-WFH
Location: Chennai
Required Experience: 1-2 years experince
Shift: 24x7 rotational shifts (including night shifts and weekly offs)
Experience Required: Minimum 1 year in customer service (non-technical support)
Job Summary:
We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Address customer queries and concerns with empathy and clarity
- Maintain accurate records of customer interactions
- Ensure timely resolution and follow-up on customer issues
- Adhere to shift schedules and company policies
Required Skills & Qualifications:
- Minimum 1 year of customer service experience (tech support experience not considered)
- Excellent communication skills both verbal and written
- Strong interpersonal and soft skills
- Willingness to work in rotational shifts, including night shifts and weekends
- Positive attitude and ability to work in a team environment
Preferred Attributes:
- Prior experience in a voice-based customer support role
- Ability to remain calm under pressure
- Multilingual skills are a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: BPO Calling International BPO International Voice Process Customer Support Customer Service Telecalling Customer Care Voice Support
Similar positions
HCLTech
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in