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Senior Community Manager - Gurgaon @ Springboard

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 Senior Community Manager - Gurgaon

Job Description

Purpose of the Role :
We are looking for someone who is curious and enthusiastic about bringing like minded people together to help them do their work better.
About the Position:
The Senior Community Manager (Sr. CM) position is responsible for identifying and creating opportunities for like- minded groups or individuals to engage with each other. It will demand high levels of engagement and persuasiveness and will play a pivotal role in creating impactful internal and external communities that make work better for our members. In addition, a Sr. CM is also responsible for coaching assigned Community Manager. At a Sr. CM level the individual will be required to handle accounts that present a higher level of complexity resulting from member s team size, nature of business etc.
Overall Accountability:
1) Relationship Management:
  • Maintaining a productive relationship with members and making work better for them by either providing reasonable solutions within the agreed timeline or by making the right connections.
  • Building a relationship by understanding the company and helping pair solutions to their problems.
  • Building a relationship with individual members to help them network, collaborate and develop meaningful work relationship.
  • Timely communication to respective members on ticket resolution
  • Troubleshoot for members
  • 91springboard relationship with members:
    • Checking for future needs and problem- solving.
    • Managing changes on the invoice due to fluctuations in the type of membership and/ or other needs
    • Ensuring Timely collection of payments for respective accounts
    • Timely communication of invoices to respective member companies

2) Identifying and implementing new programs

  • Drive implementation of new formats, best practices & experiences in partnership with hub crew and community team through Networking externally to identify potential event formats, experiences and best practices for implementing them at 91springboard.
  • Engaging with and making connections with people and organisations in the local ecosystem who could add value to our community

3) Business Objective Related projects assigned from time to time

4) Coaching assigned Community Managers to become more effective at their job.
5) Driving customer success
  • Education and adoption of boosters & other 91 programs ( e.g. GFE, Niti Aayog partnership)
  • Design & Deliver member- centric experiences and interactions based on common interests and member company growth goals.
  • Onboarding new members into the community.
6) Customer acquisition:
  • Deliver Hub tours for potential leads (walk- ins or Sales pipeline) through introducing the space and community in a manner that caters to their specific needs.

7) Data Fidelity

  • Ensuring member data is updated and is current in the cowork platform
  • Ensuring lead data is updated in the CRM platform
  • Ensuring Community Data is being updated in the events database
8) Ensuring standard monthly communication is shared with respective members.
9) Delivering assigned projects in collaboration with the Community team from time to time.
10) Ensuring each member feels that they belong to 91springboard community and are valued as such.

Minimum Requirements:

  • 2 years relevant work experience
  • Graduate Degree
  • Extra points for successful experience in account management roles

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: 91springboard
Location(s): Noida, Gurugram

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Keyskills:   Relationship management Customer acquisition Sales Networking Relationship Database Account management Management Accounts handling CRM

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Springboard

91springboard is a vibrant coworking community created for startups, freelancers and business owners with a startup mindset. We are dedicated to making your work-life easy and fun while playing an integral role in helping your organization grow. Members of 91springboard get access to a coworking spa...

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