Healthcare Manager
- Sara Infotech
- 1 Positions
- Coimbatore
- 3 months ago
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Job Description
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Lead, manage, and mentor teams handling both voice-based processes (patient/provider calls) and AR follow-up.
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Ensure staffing, training, performance management, and retention of team members.
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Drive KPIs such as call quality, resolution rate, AR aging, collections, and team productivity.
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Monitor and optimize the AR follow-up process for US healthcare clients (insurance follow-up, denial management, payment posting insights).
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Ensure timely follow-up with payers for unpaid/underpaid claims.
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Analyze trends in denials and work with internal teams to reduce rejections.
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Manage inbound and outbound calls related to patient inquiries, insurance verification, provider coordination, etc.
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Ensure quality and compliance with HIPAA and client-specific guidelines.
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Monitor call audits, quality scores, and provide coaching for improvement.
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Serve as a point of contact for client escalations and operational updates.
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Participate in client calls, business reviews, and performance reports.
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Collaborate with quality, training, and compliance teams to meet SLA targets.
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Prepare daily/weekly/monthly dashboards and reports related to AR and voice operations.
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Analyze data to identify performance gaps, improvement opportunities, and process optimization.
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Bachelors degree or equivalent; certification in RCM or Healthcare Administration is a plus.
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5+ years of experience in US healthcare BPO industry, with at least 2 years in a managerial capacity.
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Strong understanding of RCM lifecycle, especially AR follow-up and denial management.
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Experience handling healthcare voice processes inbound and outbound.
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Excellent communication, leadership, and stakeholder management skills.
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Knowledge of tools like Athena, EPIC, Kareo, or other EHR/PM systems is desirable.
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Proficient in MS Excel, reporting tools, and quality metrics.
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Familiarity with HIPAA compliance and PHI handling.
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Prior experience managing multi-process teams (voice + non-voice).
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Six Sigma or Lean certification (preferred but not mandatory).
Job Summary:
We are seeking a highly motivated and experienced Healthcare Manager to lead and manage teams handling Voice-based patient/provider support and Accounts Receivable (AR) follow-up processes. The ideal candidate will have strong expertise in US healthcare RCM, excellent leadership skills, and a proven track record in driving operational excellence in both inbound/outbound voice processes and AR resolution.
Key Responsibilities:
1. Team Management:
2. AR Process Oversight:
3. Voice Process Oversight:
4. Client and Stakeholder Management:
5. Reporting & Analysis:
Required Skills and Qualifications:
Preferred:
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Allied Health ServicesFunctional Area: Not SpecifiedRole/Responsibilies: Healthcare ManagerContact Details:
Company: Sara InfotechLocation(s): Coimbatore
Keyskills: voice process us healthcare healthcare ar calling healthcare bpo
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